How soon should I exercise the right of withdrawal?
The consumer has a period of fourteen days to withdraw from a distance contract or negotiate out of business premises without having to provide any reasons. The consumer must return the goods purchased before the 14-day period expires. The seller will reimburse the purchased good including standard shipping costs within 14 days from the time the seller was informed by the consumer of the intention to withdraw. These refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of such reimbursement. The seller is not responsible for the direct costs of returning the goods (delivery costs).
When does the withdrawal period end?
The right of withdrawal ends 14 days from the day on which the consumer or a third party other than the carrier and designated by the consumer acquires physical possession of the goods.
Exercise of the right of withdrawal
Before the withdrawal period expires, the consumer informs the seller of his decision to exercise the right of withdrawal by returning the purchased good. To this end, the consumer must simply notify the seller of the decision to exercise this right by fax, certified e-mail (PEC) or registered letter with return receipt.
Form to request withdrawal
By clicking on the following link you can download the form, to fill in and send via fax, certified email or registered letter with return receipt, for the withdrawal request.
Link to current legislation: LEGISLATIVE DECREE 21 February 2014, n. 21